How to File a Complaint

The OAV encourages everyone who sees or experiences a violation of laws to file a complaint  with the appropriate governing authority.

When the value of licensure is considered by Virginia lawmakers, the number of complaints is always studied.  Fewer complaints is often interpreted to mean that there is no need for licensure.  A licensed optician is qualified to advise on the best lenses and provide the best fitting to his customers.  The public is always encouraged to look for the optician’s license before having eyewear made or fitted.

It’s not always easy to determine when to file a complaint and where.    Here is a summary of the common complaints.  Click here for a printable version.

Violation or Complaint
File Complaint with
Refusal to release prescription upon payment for exam. Federal Trade Commission
Charging for release of prescription Federal Trade Commission
Disclaimer of liability on the prescription Federal Trade Commission
Requiring purchase of eyewear from prescriber Federal Trade Commission
Name badge stating Optician, when not licensed Virginia Department of Professional and Occupational Regulation
Eyewear not accurately dispensed. Virginia Department of Professional and Occupational Regulation
Over-the-counter contact lenses Federal Trade Commission
Optician not displaying license Virginia Department of Professional and Occupational Regulation
Expiration date on Eyeglass Prescription without medical necessity Virginia Department of Health Professions—Board of Optometry

Feel free to contact us if you would like to discuss your experience with an optician or if you need advice regarding the best course of action to take.